We take great pride in ensuring the wine we craft is received in pristine condition. However, sometimes issues happen between our door and your table. We want to help resolve these issues as quickly as possible. Please see below for our policies regarding wine shipments.
DAMAGED IN SHIPMENT
If you receive your wine and it has been damaged during shipment, please email us at firstname.lastname@example.org within 3 days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 10 days of receiving the shipment at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have any other questions or concerns about your order or the quality of wine you receive, please let us know by emailing us at firstname.lastname@example.org or calling the winery at 503.359.5012.